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When you interact with UrbanRide Xpress, we may collect the following types of information:

Personal Information

This may include:

• Full name

• Phone number

• Email address

• Pickup and drop-off locations

• Payment information (when applicable)

Information related to your ride request such as:

• Date and time of booking

• Destination details

• Special service requests (VIP transfers, deliveries, etc.)

When using our website or digital booking platforms, we may collect:

• IP address

• Device type

• Browser type

• Website usage data

UrbanRide Xpress uses your information to:

• Process and confirm ride bookings

• Provide transportation and related services

• Communicate with customers regarding bookings

• Improve service quality and customer experience

• Send service updates, promotions, or announcements

• Maintain safety and security for our customers and drivers

We only collect information necessary to operate our services efficiently.

UrbanRide Xpress does not sell, rent, or trade personal information to third parties.

However, information may be shared when necessary with:

• Drivers or service partners assigned to your booking

• Payment processing providers

• Legal authorities when required by law

All partners handling customer data are expected to respect confidentiality.

We take appropriate security measures to protect your personal information, including:

• Secure digital storage

• Restricted access to customer information

• Protection against unauthorized access or misuse

While we take reasonable precautions, no digital system can guarantee complete security.

UrbanRide Xpress retains personal information only for as long as necessary to:

• Provide our services

• Maintain booking records

• Comply with legal or regulatory requirements

After this period, data may be securely deleted.

Customers have the right to:

• Request access to their personal information

• Request correction of inaccurate data

• Request deletion of their data when appropriate

Requests can be made by contacting us directly.

UrbanRide Xpress may interact with customers through platforms such as:

• Social media

• Messaging applications

• Online booking tools

These platforms have their own privacy policies and we encourage users to review them.

UrbanRide Xpress may update this Privacy Policy from time to time to reflect operational, legal, or service changes.

Any updates will be posted with a revised effective date.